1. Do you offer gift cards? Yes, we offer digital gift cards. They make a perfect gift for someone who wants to express their feelings through fashion but may not know which design to choose.
2. Can I cancel my order after placing it? Because each item is printed on demand, we cannot offer cancellations once production has started. Please ensure your order is correct before completing checkout.
Mental Health & Brand Purpose FAQs
1. What is Hellofeels? Hellofeels is a unique clothing brand blending fashion with mental health awareness. Our collections are designed to speak to your emotions, combining style with messages that matter. We create high-quality, exclusive apparel that empowers people to express themselves, helping to break down stigmas surrounding mental health.
2. Who is Hellofeels for? Hellofeels is for anyone who values authentic self-expression and cares about mental health. Whether you're navigating life's highs and lows or simply looking for a way to wear your emotions proudly, Hellofeels is designed for you.
3. What makes Hellofeels different? Hellofeels isn't just a fashion brand; it's a movement. We combine luxury streetwear with mental health messages, aiming to normalize conversations around mental health while looking stylish. Every piece is crafted with purpose, personal stories, and a touch of humor.
4. How does Hellofeels promote mental health awareness? Mental health is at the core of Hellofeels. Our designs address mental health challenges, self-expression, and emotional well-being. By wearing Hellofeels, you’re not just making a style statement—you’re making a mental health statement too.
5. Can I contact Hellofeels for mental health support? While Hellofeels is not a substitute for professional medical care, we offer a free 1-hour session where you can connect with us via email, chat, or Instagram DM to discuss your mental health journey. These sessions are designed to provide basic advice and suggestions but are not medical guidance.
Collaborations & Social Media FAQs
1. Can I collaborate with Hellofeels? We love partnering with influencers, bloggers, and creators who share our passion for fashion and mental health. If you’re interested in collaborating, please reach out to us via instagram with your media kit and ideas.
2. Where can I follow Hellofeels on social media? You can follow us on Instagram, Pinterest, Threads, Twitter X, Linkedin for articles, Facebook and subscribe to our YouTube channel, "feelbymind," for deeper dives into the brand, stories, and more.
VIP & Exclusive Access FAQs
1. What is VIP Access? VIP Access is our exclusive early access program, available to select customers who get first dibs on our drops before the general public. This includes pre-orders, special discounts, and sneak peeks.
2. How do I become a VIP member? Simply follow us on Instagram @hellofeels__ and sign up for our email list to receive exclusive invites, early access to drops, and VIP-only discounts. Keep an eye out for more opportunities to join the VIP club.
Shipping & Returns FAQs
1. Do you offer international shipping? Yes! We ship worldwide, so no matter where you are, you can get your hands on Hellofeels apparel. Shipping costs and times may vary depending on your location. Please note that international customers are responsible for any customs duties or taxes that may apply.
2. What is your shipping policy? We aim to process and ship orders within 2-5 business days. Delivery times may vary depending on your location, but typically range from 5-14 business days. International orders may take longer by 10 to 30 business days. You’ll receive a tracking number once your order has shipped. You can use this to follow your order’s journey.
[*USA- Shipping upto 2-5 Business Days.
*Rest Of the World- Shipping upto 10-30 Business Days.]
3. Can I return or exchange my item? Because each item is printed on order basis only for you, we cannot offer cancellations once production has started, currently we are not providing any returns and exchange. Please ensure your order is correct before completing checkout.
5. What do I do if I received the wrong item or my order was damaged? If you received the wrong item or your order was damaged, please contact us within 7 days of receiving your order at support@hellofeels.com and we’ll make it right as quickly as possible.
Product & Ordering FAQs
1. What kind of products do you offer? We offer exclusive unisex apparel, including t-shirts, hoodies, and accessories, with designs inspired by mental health and empowering messages. Our collections also feature limited-edition designs, ensuring that you own a piece of fashion that’s truly one-of-a-kind.
2. What sizes do your products come in? Our clothing is unisex and available in a range of sizes from XS to 5XXL depending on designs. Be sure to check our size chart before ordering to find your perfect fit.
3. What are limited-edition drops? At Hellofeels, we release limited-edition collections in "drops"—meaning only a small number of pieces are made available, and once they’re gone, they’re gone for good. Each drop is carefully curated, and our designs will never be restocked, so act fast!
4. How do I order during a drop? Simply visit our website during the drop date and time. Add your favorite items to your cart, and complete your purchase quickly to ensure you don’t miss out—items can sell out fast! Follow us on Instagram @hellofeels__ for updates and early access details.
5. Can I pre-order items from upcoming drops? Yes, certain drops offer a pre-order option for VIP customers. This allows you to secure your favorite designs before they officially release. Keep an eye on our Instagram and newsletters for announcements.
6. Can I request a custom design? Yes! We offer custom design requests for those who want something personalized. Reach out to us via email or chat to discuss your ideas.
What is Hellofeels’ mission?
Our mission is to create apparel that empowers individuals to express themselves, encourages mental health conversations, and promotes self-confidence. We’re committed to blending high-quality fashion with purpose, ensuring that our clothing resonates with both your style and your mind.
Our mission is to normalize the conversation around mental health through fashion. We believe in creating a supportive community and breaking down stigmas by turning emotions into wearable art.
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